File an Appeal or a Complaint
How to file an out-of-network claim
How to file a complaint
Magellan uses First Call Resolution to resolve concerns at the time of each member’s call; however, if a Lowe’s member is not satisfied with the outcome, members may submit complaints verbally or in writing.
Complaints are acknowledged as received within 24 business hours and resolved within 30 calendar days.
By phone: 1-877-543-3875 (any Magellan staff)
Address:
Magellan Health Services
Attention: Complaints/MO41
14100 Magellan Plaza
Maryland Heights, MO 63043
How to file an appeal
Administrative and Clinical appeals:
Mail:
Magellan Appeals Department
P.O. Box 2128
Maryland Heights, MO 63043
Fax Number: 1-888-656-3820
Members needing assistance in filing Appeals: 1-800-201-3957