How to file an out-of-network claim

• Out-of-Network Behavioral Health Claim Instructions and Form

How to file a complaint

Magellan uses First Call Resolution to resolve concerns at the time of each member’s call; however, if a Lowe’s member is not satisfied with the outcome, members may submit complaints verbally or in writing.

Complaints are acknowledged as received within 24 business hours and resolved within 30 calendar days.

By phone: 1-877-543-3875 (any Magellan staff)

Address:
Magellan Health Services
Attention: Complaints/MO41
14100 Magellan Plaza
Maryland Heights, MO 63043

How to file an appeal

Administrative and Clinical appeals:

Mail:
Magellan Appeals Department
P.O. Box 2128
Maryland Heights, MO 63043

Fax Number: 1-888-656-3820

Members needing assistance in filing Appeals: 1-800-201-3957