Frequently Asked Questions
Q: Who is eligible to use the Digital Emotional Wellbeing program? What does it cost?
A: The program is available to you and your household members who are ages 18 and older. The program is free and offered to you at no cost.
Q: How will the Digital Emotional Wellbeing program help me?
A: The Digital Emotional Wellbeing program uses Neuroflow to give you digital CBT-based care. CBT, or "cognitive behavioral therapy", explores the links between thoughts, emotions, and behavior. It supports your both behavioral health and everyday stresses.
Neuroflow helps you understand your mental, emotional, and behavioral needs. It recommends activities and education to help you learn, cope, and grow. It may also connect you with a therapist or counselor.
Q: What topics are covered?
A: The Digital Emotional Wellbeing program is designed to help you address a wide range of challenges and conditions, including:
Physical Wellbeing
Aging
Chronic pain
Nutrition
Physical activity
Pregnancy
Sleep
Mental Wellbeing
Balancing emotions
Grief and loss
Loneliness
Mindfulness and meditation
Resilience
Stress
Everyday Challenges
Caregiving
Coping with COVID-19
Setting goals
Behavioral Health Conditions
Addiction
Alcohol use disorder
Anxiety
ADHD (Attention deficit-hyperactivity disorder)
Depression
Eating disorders
Insomnia
Panic disorder
PTSD (Post-traumatic stress disorder)
OCD (Obsessive-compulsive disorder)
Opioid use disorder
Substance use disorder
Suicide and suicidal thoughts
Q: Is the Digital Emotional Wellbeing Program confidential?
A: Yes, everything you do within the program is confidential. Your information and activity are kept private. They are never shared outside the program.
Q: How does the program connect me to virtual therapy or in-person counselors?
A: As you use the program, you'll answer questions about your mental health. These questions, or assessments, help determine what kind of care you need. Your assessment results might show that you need to talk to someone. If that is the case, the program will recommend therapy or counseling. You'll get specific instructions and links to connect to a care provider.
Q: Will this affect my other program benefits?
A: No, there is no impact on the other benefits that Magellan Healthcare provides.
Q: Who can I contact for technical support?
A: For technical support:
- Contact support@neuroflow.com
- Submit tickets through the app (Profile → Help → Contact Tech Support)
- Leave a message at 1-855-296-7711, and someone from the support team will call you back.
Q: Who is NeuroFlow?
A: NeuroFlow is a digital health company that provides cloud-based technology to bridge the gap between mental and physical health. NeuroFlow’s evidence-based programs help individuals take control of their whole health—life, mind and body—through relaxation and mindfulness techniques, strength-building activities, behavior tracking, and wellbeing assessments.
Q: How do I sync fitness trackers with the Digital Emotional Wellbeing Program?
A: You will be asked to sync your data with a fitness tracker when you create an account on the mobile app.
If you create your account on a browser first, or you want to sync with a tracker later, you can change your sync settings in the app. The instructions are different for iOS and Android devices.
Click here to review the help desk article for information on how to sync your fitness tracker.