Benefits and Eligibility

Employee Assistance Program Benefits

The EAP is a confidential counseling and referral service designed to help you and your family successfully manage life’s challenges. Call any time day or night to speak with a licensed professional who can provide expert guidance and support related to personal or work-related concerns, family and relationship matters, legal or financial issues, and more.

Services and benefits through the program have been prepaid by your employer and are available at no cost to eligible federal employees, their household members, and certain dependents. See the list below for eligibility details. 


Get the help and support you need in a convenient, confidential, safe, and nonjudgmental environment. The EAP provides short-term, issue-based counseling through a national network of licensed, trained professionals. Sessions typically last one hour and can be conducted in person, over the phone, or virtually to address such challenges as stress, anxiety, grief, marital/family relationship issues, parenting concerns, and substance misuse.


Consult for free with financial experts, licensed attorneys, and fraud resolution specialists who can provide answers to your legal, financial, and identity theft questions. Plus, online access to a wide range of valuable information, tools, and resources.


The EAP provides immediate telephone-based crisis intervention to help you deal with the effects of grief and trauma related to:

  • The loss of a loved one
  • Learning about teenage behavior problems
  • A serious marital problem
  • A job loss
  • The aftermath of a natural or manmade disaster
  • Facing a severe legal problem
  • Discovering alcohol or drug abuse
  • A serious medical problem or diagnosis


Access to your program is available 24 hours a day, every day of the year (even on holidays). Simply call 800-222-0364 to speak to a licensed professional counselor at any time.


Who is Eligible?

Below are details on what typically constitutes eligibility. If you do not fall into one of the categories listed, please contact your agency's human resources department.

  • Full-Time Employees
    Active federal employees working full-time or on short-term disability.

  • Part-Time Employees
    Federal employees who work at least the minimum number of hours (as determined by their agency) and their eligible household members.

  • International Employees
    Federal employees working outside of the U.S. and their eligible spouse, domestic partner, and dependent children.

  • Employees on Disability
    Federal employees on disability as defined by their employer, and their eligible spouse, domestic partner, and dependent children.

  • Spouse / Domestic Partner
    The legally married spouse of an eligible federal employee, or a domestic partner residing with an eligible federal employee.

  • Household Members
    Those residing in the eligible federal employee's home.

  • Dependent Children / Students
    An eligible federal employee's dependent minor children and dependent adult children who are attending school.


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