Benefits and Eligibility

Employee Assistance Program Benefits

The EAP is a confidential counseling and referral service designed to help you and your family successfully manage life’s challenges. Call any time day or night to speak with a licensed professional who can provide expert guidance and support related to personal or work-related concerns, family and relationship matters, legal or financial issues, and more.

Services and benefits through the program have been prepaid by your employer and are available at no cost to eligible federal employees, their household members, and certain dependents. See the list to the right for eligibility details. 


Get the help and support you need in a convenient, confidential, safe, and non-judgmental environment. The EAP provides short-term, issue-based counseling through a national network of licensed, trained professionals. Sessions typically last one hour and can be conducted in-person, over the phone, or virtually to address such challenges as stress, anxiety, grief, marital/family relationship issues, parenting concerns, and substance misuse.


Consult for free with financial experts, licensed attorneys, and fraud resolution specialists who can provide answers to your legal, financial, and identity theft questions. Plus, online access to a wide range of valuable information, tools, and resources.


The EAP provides immediate telephone-based crisis intervention to help you deal with the effects of grief and trauma related to:

  • The loss of a loved one
  • Learning about a teenage behavior problem
  • A serious marital problem
  • A job loss
  • The aftermath of a natural or manmade disaster
  • Facing a severe legal problem
  • Discovering alcohol or drug abuse
  • A serious medical problem or diagnosis

When faced with a crisis, call the EAP for immediate telephone-based crisis intervention and stabilization services, 24 hours a day, 365 days a year.


Access to your program is available 24 hours a day, every day of the year (even on holidays). Simply call 800-222-0364 (TTY: 888-262-7848). A licensed professional counselor is always available to speak with you.

Who is Eligible?

Below are details on what typically constitutes eligibility. If you do not fall into one of the categories listed, please contact your agency's human resources department to determine eligibility status.

Full-Time Employees

Active federal employees working full-time or on short-term disability.

International Employees

Federal employees working outside of the U.S and their eligible spouse and/or dependent children.

Part-Time Employees

Federal employees working at least the minimum number of hours as determined by their employer, and their eligible household members.

Permanently Out of Area

Federal employees who are Permanently Out of Area.

Employees on Disability

Federal employees on disability as defined by their employer, and their eligible spouse and/or dependent children.


Legally married spouse of an eligible federal employee.

Domestic Partner

Domestic partner residing in the eligible federal employee's home.

Household Members

Those residing in the eligible federal employee's home.

Dependent Children

Children who are dependents of an eligible federal employee.


Dependent children attending school.



Get started today!



Need help?

Use the chat feature on the right side of your screen for assistance.