Helping you understand how to file a grievance
If you are a California resident and are dissatisfied with the services you've received, you have the right to file a formal complaint, also known as a “grievance.” A grievance may be submitted up to 180 calendar days following receipt of an adverse determination notice, or following any incident or action that is the subject of your dissatisfaction.
You may file a grievance on your own, or designate someone to file a grievance for you.
To learn more about what to expect, download and review the GRIEVANCE PROCESS.
For speech or hearing impaired, call our toll-free TTY number at 1-800-456-4006 for assistance. As a member in California, you also have the right to interpreter services in your language. Interpreter services are available at no cost to you, to help you access mental health, substance misuse, or employee assistance program services you need. Magellan investigates and resolves all grievances received. Click here to complete the Language Preference Survey. Please remember that if you have any questions or concerns about the service you are receiving at any time from Magellan or one of our providers, call us at any time, 24 hours a day, 7 days a week.
Get started today!