What is the difference between the Calm program and behavioral health benefits?
The Calm program offers all Lowe’s employees and household members access to no-cost counseling services - up to five (5) visits per issue. You do not need to be enrolled in a Lowe’s medical plan to use these no-cost services. You may elect to use these no-cost counseling services before starting outpatient treatment.
See all of the services included in your Calm program here.
Your behavioral health benefits are part of your overall medical plan benefits with BCBS AL. If you are enrolled in a Lowe’s medical plan with BCBS AL, you will contact Magellan Health for services (1-877-543-3875, press 2, then press 1). Services include outpatient therapy, psychological testing, inpatient care, partial hospitalization, residential treatment, and intensive outpatient programs.
Who is eligible to use behavioral health benefits?
Subscribers and covered dependents on Lowe's medical plans with Blue Cross Blue Shield of Alabama (BCBS AL).
What are my behavioral health benefits?
- Plan Option 1 (BCBS AL)
- Plan Option 2 (BCBS AL)
- Choice Account Plus (BCBS AL)
- Choice Account (BCBS AL)
What should I do when detoxification or rehabilitation services are needed?
It’s incredibly difficult when facing a situation where you or a loved one needs detox or rehab for prescription drug, alcohol, or drug abuse.
Call Magellan at 1-877-543-3875 (press 1, then press 1) to speak with a clinician for assistance in finding an in-network facility. Using in-network services will reduce your out-of-pocket costs.
What services require pre-authorization?
You must call to pre-authorize for some services, including all inpatient care, residential treatment, partial hospitalization, intensive outpatient programs, outpatient Electroconvulsive Therapy (ECT), and psychological testing. Pre-authorization must be obtained for both in-network AND out-of-network services.
To help you reduce your out-of-pocket costs, call Magellan for assistance in finding an in-network counselor, psychiatrist, or facility.
What is therapy?
A therapist is a licensed mental health professional who helps clients improve their lives, develop better cognitive and emotional skills, reduce symptoms of mental illness and cope with various challenges. Therapy is a time-tested tool that helps people with a variety of issues including anxiety, depression, grief, relationship problems, self-exploration, stress, substance abuse, trauma and more.
There are many misconceptions about what it means to talk to a licensed professional and the stigma associated with it is often the reason people don’t seek help in the first place. However, therapy can help people manage issues, develop coping skills and improve their quality of life.
Why choose a provider or facility in the network?
When you choose an in-network counselor, psychiatrist, or facility, your out-of-pocket costs will be lower. In-network providers will file claims on your behalf. Magellan has reviewed the credentials of our network counselors, physicians, and facilities.
If you choose to use an out-of-network counselor, psychiatrist, or facility, your out-of-pocket costs will typically be much higher. You may have to pay up front for services and file claims with Magellan for reimbursement.
How do I file an out-of-network claim?
Your program is here to help you along the journey of life. No situation is too big or too small. When you and your household members need assistance, reach out anytime and we will help get you on the right path to meet your needs.
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