Management support to help your staff thrive
Creating a safe and productive environment where staff is enthusiastic about their work is a common goal for managers and supervisors. Your program provides a variety of services and resources to support you, and your staff, in this effort. You can benefit from confidential consultations on how to handle a performance issue, leadership training, learning how to support staff during traumatic events and much more.
Monthly live webinars are recorded and posted within five days after the event, along with the webinar PowerPoint presentation and any supporting materials or handouts.
Click on the “Learning Center” tab above to visit the full library of recorded webinars, download slides, handouts and transcripts.Click here to download the Manager's Program Guide for more information.
Click here to download the "Options in Learning" Training Guide.
Click here to download Individual Customer Webinar Trainings - Quick Reference Guide.
Register for the upcoming manager webinars or play the recording and download the materials for manager webinars that have taken place.
2022 Webinars (Live webinars in 2022 are now 45 minutes or less)
Creating an Environment Where Positive Relationships Thrive
Wednesday, September 28, 2022 | 2:00:00 PM EDT - 2:45 PM EDT
This webinar will define positive relationships and why they are important at work. We will discuss ways to deal with team conflict and manage difficult feelings in the workplace. We will also identify how to handle difficult or uncivil customers/clients.
Leading with Purpose
Wednesday, December 7, 2022 | 2:00:00 PM EST - 2:45 PM EDT
This webinar will discuss the importance of purpose for leading resilient teams. We will discuss benefits of leading with purpose and identify strategies to lead with intention.
Get started today!
Supporting your staff during traumatic events
Traumatic events that impact the workplace may include workplace violence, death of a colleague, natural and man-made disasters, accidents, and other incidents that create stress and anxiety among staff members. Leaders who understand the wide-ranging impact of trauma can effectively guide staff members through the aftermath of a traumatic event.Learn More
Critical Incident Response (CIR)
When your workplace is disrupted by a tragic event, your staff may feel overwhelmed, anxious, unsettled and distracted. Tragedy has many faces, and each experience is unique. Our Critical Incident Response (CIR) team is here to support your staff with immediate and compassionate assistance, any time—day or night.Learn More
Workplace Support Services
Managing staff can be a rewarding and sometimes overwhelming task. When a staff member experiences relationship conflicts, financial problems, health issues or other personal challenges, he or she can become distracted at work and it can impact overall performance.Learn More
Prevent workplace violence
Everyone has a responsibility to help support and maintain a safe work environment. Recognizing the warning signs of violence, whether it be in the workplace, domestic or the threat of self-inflicted harm is important.Learn More