Supervisor Support

Supervisor-Centric Guidance and Support

Creating a safe and productive environment and keeping employees engaged in their work are common goals for managers and supervisors. The EAP provides a variety of services and resources to support you in this effort, including confidential consultations on everyday management challenges. Get expert guidance on handling performance issues, supporting staff during traumatic events, leading your team through organizational changes, referring employees to the EAP, and much more.

And because you're an employee and a manager, we're here to help with any personal or work-related issues you may encounter, just as we would for your staff members.

Get started today!

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Supervisor Orientation
to the EAP

Supervisor's
Guide

 Supervisor's Guide

 


Supervisor Webinars

Quarterly Live Sessions

Each quarter, your EAP hosts a live webinar specifically for managers and supervisors. Topics range from change management and dealing with conflict, to leading with emotional intelligence and fostering a mentally healthy work environment. Click the webinar calendar link below to view this year's offerings and register for upcoming sessions.

2022 Webinar Calendar  |  Live Webinar FAQ

Upcoming Webinar

Manager breaking up an argument between two employees

September 2022

Rehumanizing Your Workforce Amid Conflict: Reminders for Team Well-Being

Conflict can arise just about anywhere, especially at work. After all, a third of our life is spent interacting with groups of diverse coworkers. There’s a delicate balance between speaking your mind and keeping things professional, so it’s crucial to handle confrontations with care. This webinar focuses on approaching workplace disagreements with understanding, empathy, and compassion, and suggests ways to constructively arrive at solutions together.

Wednesday, September 28, 2022
1:00–2:00pm ET | Register




Most Recent

Manager speaking with her employee

Effective Feedback

Although many managers may find it daunting, giving feedback to employees is an incredibly powerful tool. When delivered appropriately, even if it’s not always positive, providing regular feedback enhances relationships with your employees and improves overall team morale and productivity. We’ll help you gain desirable outcomes and happy employees by exploring practical approaches to imparting thoughtful, effective, and frequent feedback.

Recording  |  Transcript  |  Slides  |  Resources

 


On-Demand Webinar Recordings

The recording and transcript of each webinar, a copy of the slides, and a resource handout are posted to this page about two weeks following the live event. Titles are added regularly, so be sure to check back often!

To view or listen to a recorded webinar, click on the recording link within the description. The video should automatically begin once the window opens. Use the controls at the bottom of the page to start, stop, and pause as needed.

 

     
Best Practices for Managing and Supporting Teleworkers

Managing a remote team is the latest sought-after skill for leaders. Many supervisors, however, find themselves with little or no prior training to manage remote workers and have had to get creative to ensure their teams remain engaged, connected, and performing at a high level. Join this webinar for tips to help you manage a remote workforce with ease and skills to tackle this challenge directly so you and your team can thrive, not just survive.

Recording   Transcript   Slides  |  Resources

Curbing Confirmation Bias

As a supervisor, you often have to make quick decisions, though it’s likely that you seldom stop to think about how you’ve arrived at those decisions. Sometimes, we make choices based upon information that supports our preconceived beliefs and ignore or dismiss information that might lead us to a different conclusion. Known as confirmation bias, it can override rational thinking without our even realizing it. This webinar challenges supervisors to consider their own bias and suggest strategies to counteract it as a way to improve objective decision-making and maintain a culture of collaboration.

Recording  |  Transcript  |  Slides  |  Resources

Effective Feedback: Enhancing Your Team’s Well-Being

Although many managers may find it daunting, giving feedback to employees is an incredibly powerful tool. When delivered appropriately, even if it’s not always positive, providing regular feedback enhances relationships with your employees and improves overall team morale and productivity. We’ll help you gain desirable outcomes and happy employees by exploring practical approaches to imparting thoughtful, effective, and frequent feedback.

Recording  |  Transcript  |  Slides  |  Resources

     
Focused and Flexible: Managing Amid Uncertainty

As a supervisor, you occasionally must deliver unexpected news or announce agency changes to employees and, subsequently, mitigate feelings of loss and anxiety as they question what lies ahead—all while appearing cool and confident. This supervisor webinar examines how change impacts the individual and the organization and outlines your role in strengthening team commitment and maintaining productivity. We’ll also review the importance of practicing self-care to help you stay focused and flexible during periods of instability.

Recording  |  Transcript  |  Slides  |  Resources

Fostering a Mentally Healthy Workplace

Investing in fostering a mentally healthy work culture helps reduce absenteeism and healthcare costs, and improves employee morale and productivity. With statistics revealing that one in four adults has a diagnosable mental health disorder, now is the time to proactively support a healthy environment. This webinar provides insight on addressing mental health in the workplace and how you can manage the culture to improve the quality of your employees’ life at work.

Recording  |  Transcript  |  Slides  |  Resources

More Than a Boss: Key Strategies to Become a True Leader

All leaders are bosses, but not all bosses are leaders and the differences are crucial. Do you simply oversee your staff, or do you motivate and inspire them? Are your employees a group of subordinates, or a team of supporters? Do you merely show up to work, or do you put in the work, too? The way your employees see you affects the amount of effort they give, their level of loyalty, and more. This webinar reveals how supervisors can evolve into true leaders by elevating skills and fine-tuning their management style.

Recording  |  Transcript  |  Slides  |  Resources

     
Problem-Solving Consultations: A Resource for Supervisors

Your supervisor role requires you to be many things to many people. You may contemplate questions like, “What should I say to an underperforming employee? How shall I address the upcoming reorganization with the staff? What can I do if I suspect someone is drinking on the job? Should I act on my concern about performance changes in a stellar employee?” Discover how confidential consultations with the EAP can help you get answers to these questions, problem-solve almost any management situation, improve the interpersonal aspects of supervising employees, and more.

Recording  |  Transcript  |  Slides

Stay Interviews: The Supervisor’s Secret to Retaining Talent

It’s no surprise that receiving the resignation of a high-performing employee is one of the biggest fears supervisors have. The loss of a valuable team member can leave a gaping hole in productivity and spirit, so keeping your best talent on board is imperative. One proactive way to achieve this is by periodically conducting stay interviews. We’ll provide you with some effective tactics to help you stay connected to your employees, decrease the chances of them looking elsewhere, and keep you from wondering if there was more you could have done to retain them.

Recording  |  Transcript  |  Slides  |  Resources

Team Collaboration: Making Everyone Count

Maintaining a trustworthy, respectful relationship with each of your staff makes for a productive, engaged, and successful team. What’s your current take on employee cohesiveness? Join us to learn tips for creating team connectedness, developing better collaboration and morale, and producing effective results.

Transcript  |  Slides  |  Resources

  


Supervisor Campaigns

Promoting a Positive Work EnvironmentEAP Campaign Poster - February 2022

September 2022

Promoting a Positive Work Environment

A work culture that fosters collaboration, supports inclusion, and encourages camaraderie can lead to happier, healthier, and more motivated employees. To create a more enjoyable work experience for your team, start with the information and tips in this quarter's newsletter, then reach out to the Employee Assistance Program (EAP) for more recommendations.

» Read more

     
Appreciating Difference

Challenge your beliefs about others and adjust your view to see the value in what makes everyone different.

PDF Newsletter (Text Only) | Poster

The Fundamentals of Feedback

Commenting on your employees’ performance can be intimidating, yet it’s one of the most effective ways you can interact with and motivate your team. Discover how to give feedback that’s constructive, inspiring, and leads to results.

PDF Newsletter (Text Only) | Poster

Mental Health Awareness at the Office

Promote a mentally healthy workplace for your employees. Understand the facts and learn how to provide support.

PDF Newsletter (Text Only) | Poster

     
Navigating the Seas of Change

The seas of change can be rough. Keep the wind in your sails and your crew on board with guidance from your EAP.

PDF Newsletter (Text Only) | Poster

Recognition + Reward = Retention

Keep your team intact by showing employees that they are valued, respected, and appreciated.

PDF Newsletter (Text Only) | Poster

Remote but not Removed: Curating Cohesion Among At-Home and In-Office Employees

Today’s hybrid at-home and in-office workforce presents many challenges and benefits. Keep your team on the same page from any location with strategies and support from your Employee Assistance Program.

PDF Newsletter (Text Only) | Poster

     
Supervisors Need Support, Too

You’re there for your employees – we’re here for you. Discover all the ways you can and should reach out to the EAP for confidential support, guidance, and answers.

PDF Newsletter (Text Only) | Poster

Unify

Keeping a team of professionals motivated to come back each day and produce great work – because they want to – is a big deal, though it isn’t always easy to ensure. Cohesion and camaraderie play significant roles in how your employees feel about their jobs, as bonded coworkers are the crux of a successful team.

PDF Newsletter (Text Only) | Poster

What Employees Want: Qualities of an Ideal Leader

Research shows that an employee’s positive relationship with their supervisor increases job satisfaction. Become the kind of leader that employees respect, appreciate, and want to work for.

PDF Newsletter (Text Only) | Poster

Related Articles


Supporting your staff during traumatic events

Traumatic events that impact the workplace may include workplace violence, death of a colleague, natural and man-made disasters, accidents, and other incidents that create stress and anxiety among staff members. Leaders who understand the wide-ranging impact of trauma can effectively guide staff members through the aftermath of a traumatic event.

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Critical Incident Response (CIR)

When your workplace is disrupted by a tragic event, your staff may feel overwhelmed, anxious, unsettled and distracted. Tragedy has many faces, and each experience is unique. Our Critical Incident Response (CIR) team is here to support your staff with immediate and compassionate assistance, any time—day or night.

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Workplace Support Services

Managing staff can be a rewarding and sometimes overwhelming task. When a staff member experiences relationship conflicts, financial problems, health issues or other personal challenges, he or she can become distracted at work and it can impact overall performance.

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Prevent workplace violence

Everyone has a responsibility to help support and maintain a safe work environment. Recognizing the warning signs of violence, whether it be in the workplace, domestic or the threat of self-inflicted harm is important.

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